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Updating Firmware (V-Page and V-Com)

Alcorn McBride Inc. regularly releases new firmware and software updates for our products. These updates include new features, improvements, and bug fixes.

If it ain't broke, don't fix it.

If your product is installed and working without any issues, we recommend that you do not update your software/firmware.

Updating Firmware

The easiest way to update your V-Page or V-Com's firmware is by using our V-Page + V-Com Utilities software, also known as VPVC Utilities. This is available for download for free on our website at alcorn.com/support/software.

  1. Select your product in VPVC Utilities.
  2. Click Admin.
  3. Click Enter Firmware Update.

If “Enter Firmware Update” is greyed out, it’s most likely because your V-Page or V-Com has a control IP address of 169.254.XXX.XXX.

To change this, Click “Enable BOOTP Discovery” in VPVC Utilities, then the VPage you want to change the control IP of, then manually enter in a different IP address.

Once Firmware Update Mode is activated (you will see rapidly blinking LEDs on your V-Page or V-Com) a web browser tab will be launched at your V-Page or V-Com's IP address, and you will see the dialogue below:

Press the Choose File button, then select the OS.NEW V-Page or V-Com firmware file and click Update Firmware to perform the update.

The update process may take up to a minute to complete. Once complete, the V-Page or V-Com will restart automatically (the LEDS will blink until Q-SYS is detected). The V-Page or V-Com will retain its control IP address through this entire process.

Alternatively, you can enter Failsafe Recovery Mode if unable to enter Firmware Update Mode, or if your V-Page or V-Com gets stuck in the firmware update process (see the Troubleshooting section for more info on Failsafe Recovery Mode).